Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you register and use Swoofi, we collect:

• Account information (name, email, phone number, password)
• Profile information (photos, pet details, location)
• Content you post (photos, videos, text, comments)
• Communication with other users and support
• Payment information (for premium features or purchases)

1.2 Automatically Collected Information

• Device information (device type, operating system, unique identifiers)
• Usage data (features used, interactions, time spent)
• Location data (with your permission)
• Cookies and similar tracking technologies
• Log data (IP address, browser type, access times)

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Create and manage your account
• Connect you with other pet owners and service providers
• Process transactions and send related information
• Send you updates, newsletters, and promotional content
• Respond to your comments and questions
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

3. Information Sharing and Disclosure

3.1 With Other Users

Your profile information, posts, and activities may be visible to other users based on your privacy settings.

3.2 With Service Providers

We share information with trusted third-party service providers who assist us in operating our platform (hosting, analytics, payment processing, customer support).

3.3 Business Transfers

If Swoofi is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Limited access to personal data by employees
• Secure data storage infrastructure

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at info@swoofi.app

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services and user experience
• Deliver relevant advertising

You can control cookies through your browser settings. However, disabling cookies may limit some functionality.

7. Children's Privacy

Swoofi is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your information, except where we are required to retain it by law.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our Platform. Your continued use after such changes constitutes acceptance of the updated policy.